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Privacy Policy

Contact details

Name: Shelley Mulville

Address: Whitfield Business Hub, 184-200 Pensby Road, Heswall, Wirral, Merseyside, CH60 7RJ

Phone Number: +447546 987795




Privacy notice completed on 8th April 2021.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Website user stats

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • you've made an enquiry

  • you wish to attend or have attended an event

  • you subscribe to my newsletter

  • you've booked coaching

We use the information you have given us in order to:

  • respond to enquiries

  • provide coaching services

  • deliver newsletters

  • share marketing information


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • we have a contractual obligation

  • we have a legitimate interest

How we store your information

Your information is securely stored in contacts on a password protected phone; on the website; and in Office 365 and gmail accessed via a password protected laptop and password protected phone.  

We keep names and contact details for up to five years after interaction or coaching has completed.  We will then dispose of your information by completely deleting it from contacts on the phone, Office 365 and gmail.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or +447546 987795 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at or +447546 987795.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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